Ordering Guide

Ordering - Shipping - Delivery - Tracking - Taxes

Ordering & Payments: 

Yiassu.com accepts orders from all countries and in any currency. The payments accepted are (i) Revolut (ii) PayPal (iii) Credit Card (iv) Bank Transfer.

For Revolut payments: If you choose this method of payment at the Checkout page, then you need to place your order first and then with your Revolut app make your payment directly to our Revolut account (you can find us on Revolut when you search our RevTag: @yiassu). Please do not forget to use your Order ID as the payment reference so we know for which order the Revolut payment is made. Your order will not be shipped until the funds have cleared in our Revolut account.

For PayPal payments: If you choose this method of payment at the Checkout page, then you will be transferred to PayPal login page where you will need to login and make the payment. (If you ever need to make a direct PayPal transfer to us, please note our PayPal email: Boss@yiassu.com.)

For Credit Card payments: If you choose this method of payment at the Checkout page, then you will be transfer to the credit card payment provider where you need to fill in your credit card details and then place your order.

For Bank Transfer payments: If you choose this method of payment at the Checkout page, then you need to place your order first and then your online banking from your bank website make the transfer to our bank account (details below). Please do not forget to use your Order ID as the payment reference so we know for which order the Bank payment is made. Your order will not be shipped until the funds have cleared in our Bank account.

BANK ACCOUNT HOLDER: Yiassu Shop Ltd

BANK NAME: Alpha Bank (Cyprus)

IBAN: CY45009002070002071010108749

SWIFT Code: ABKLCY2N

Note: No matter which from the above payment methods you use to pay your order at Yiassu.com your data are safeguarded under security protocols we have in place and your payment is always protected by local (Cyprus) and European laws and regulations.

Shipping & Delivery:

 

Delivery Method:

Local (Cyprus) customers can choose at the ‘Checkout’ page to have the order delivered (i) to the nearest ACS courier office or (ii) directly to their home. (Note: For certain products, you can see at the Checkout page that we also offer “Pick-up” from the warehouse).

International customers cannot choose the delivery method because we always ship international orders directly to the shipping address. (Note: Please note that in some countries instead of delivering the order directly to the shipping address, the courier/postal services might choose to notify customer to pick up the order instead).

Delivery Time:

Delivery time in general for “In-Stock” products is estimated to be 2 workdays for domestic (Cyprus) orders and 10 workdays for International orders. Delivery in general for “Backorder” products is estimated to be 10 workdays for domestic (Cyprus) orders and 15 workdays for International orders.

– Shipping & delivery time is always calculated on working days. Weekends and public holidays are excluded.

– Delays in Shipping + Delivery: unexpected delays can occur from situations beyond our control such as: custom duties delays, airports/airlines/shipping delays, strikes, etc, therefore please understand that your order might delay to be delivered.

– All shipments, domestic and international, are covered by insurance. That means you will always receive your order or if for any reason the order/package is lost and/or damaged, you will get a refund.

Delivery & Notification:

For domestic (Cyprus) orders: Products are shipped by using local courier service(s). Once the order is shipped, an email is sent to customer with the tracking code, to follow up with the delivery. If customer have chosen “Home Delivery”, the package will be delivered directly to the shipping address the customer have indicated in the order. If customer have chosen “Pick Up From Nearest Courier Service” then the courier service will notify customer with a message (sms and/or Viber message) to visit and collect the order once it arrives at the courier office.

For International orders: Products are shipped by using air post. Once the order is shipped, an email is sent to customer with the tracking details. Orders are delivered directly to customers address (if it is a small package) or they will be delivered to the nearest post office and customer will be notified by a message or a paper notification at the mail to visit the post office and collect.

Notes:

  1. For all orders, in case the package/order will not be collected in time after customer is being notified (usually within 7 days), the package will be returned back to Yiassu.com. Subsequent delivery to customer will have an extra cost and it will be burden by the customer.
  2. When the tracking number is emailed to customer, then customer must follow up with the delivery and ensures to respond to the notifications on the tracking website and claim the package once it arrives to the country/location. Failure to do so will result the package remaining unclaimed and then it will be returned to us. In these instances, customers will need to pay again the delivery cost for the package to be re-sent.

Shipping Cost:

Shipping cost depends on the country of shipment and also on the total order weight. It is calculated automatically at the Checkout page where you will be able to see the total cost of your order along with the shipping cost.

Taxes:

VAT tax: Yiassu.com is based in a European country (Cyprus), therefore a 19% default VAT tax is already included in all product prices.

EU countries taxes: All taxes are included in the price you see at Yiassu.com. No extra tax will be charge when you receive your order.

Other countries taxes: Taxes can be imposed when you receive you order. Please check with your local customs office for details.

You have rights:

Buying from Yiassu.com (Yiassu Shop Ltd) entitles you with European Union rights and you are covered by EU consumer rules. That means your data and payment are always safeguarded and protected and your order is always secured until the delivery.

More to know:

    1. FAQ (Frequently Asked Question)
    2. Privacy Policy
    3. Return & Exchange Policy