ORDERING GUIDE — HOW TO ORDER FROM YIASSU.COM
Yiassu.com is a global e-commerce marketplace offering over 10,000 products online. Customers from all around the world can easily browse, order, and receive products safely and securely through our simple ordering system.
ORDERING STEPS EXPLAINED
Ordering from Yiassu.com is simple and fast:
- Browse Yiassu.com and add your desired product(s) to your shopping cart.
- Visit your cart page to review your selected items.
- Proceed to checkout, enter your details, and select your preferred payment method.
That’s it — your order is placed!
After completing your order, you will automatically receive an email confirmation with your order details. Please also check your spam or junk folder if you do not see it in your inbox.
Once your order is shipped, you will receive a second email containing your tracking details so you can follow your delivery in real time.
ORDERING & PAYMENT INFORMATION
Yiassu.com accepts international orders from all countries and supports multiple currencies.
Available payment methods at checkout include:
- PayPal
- Credit Card (Visa / Mastercard)
- Bank Transfer
- Google Pay / Apple Pay
All payments are processed through secure payment gateways and are fully protected under Cyprus and European Union financial and consumer protection regulations. Your transactions are encrypted and handled with advanced security protocols for maximum safety.
SHIPPING & DELIVERY INFORMATION
Delivery options
Depending on your country and the product selected, you may choose different delivery methods at checkout, such as:
- Home delivery
- Courier office delivery
- Pickup point collection (where available)
Delivery times
Estimated delivery times for in-stock products:
- Cyprus (Domestic orders): approximately 2 working days
- International orders: approximately 10 working days
Estimated delivery times for backorder products:
- Cyprus (Domestic orders): approximately 10 working days
- International orders: approximately 15 working days
All delivery times are calculated in working days only. Weekends and public holidays are excluded.
Possible delays
Although we aim for fast and reliable delivery, delays may occasionally occur due to factors beyond our control, such as:
- Customs clearance procedures
- Airline or shipping carrier delays
- Strikes or logistics disruptions
We always work closely with our logistics partners to minimize any delays and ensure successful delivery.
Shipping insurance
All shipments — both domestic and international — are fully insured. This means you will either:
- Receive your order safely, or
- Be eligible for a refund in case of loss or damage during transit
Stock availability notice
If a product you ordered becomes unavailable for any reason, you will be informed within 48 hours of placing your order.
We will then:
- Offer alternative products of equal value and quality, or
- Provide a digital store credit voucher, or
- Issue a full refund if no alternative is accepted
DELIVERY & NOTIFICATIONS
Cyprus (Domestic deliveries)
Orders within Cyprus are delivered via local courier services.
Once your order is dispatched, you will receive an email with a tracking link. Customers are responsible for monitoring the tracking updates and responding to courier notifications (SMS, calls, or emails) to ensure successful delivery.
International deliveries
International orders are shipped using trusted global logistics providers such as:
- DHL
- FedEx
- UPS
- International postal services
After dispatch, you will receive tracking details via email to follow your shipment.
Important delivery responsibility notice
Customers are responsible for monitoring tracking updates and responding to courier communications.
If a customer fails to:
- Respond to courier notifications, or
- Follow tracking instructions
the parcel may be returned to Yiassu.com.
In such cases:
- Re-shipping will require an additional shipping fee
- If the fee is not paid within 15 days, the order will be considered completed and no refund will be issued
SHIPPING COST INFORMATION
Shipping costs are automatically calculated at checkout based on:
- Destination country
- Total weight of the order
- Total volume of the package
For heavy or oversized products, shipping costs may vary significantly. Customers may contact us in advance at Hello@yiassu.com to request a shipping estimate or explore more cost-effective delivery options.
TAXES & VAT
VAT (Value Added Tax)
Yiassu.com is based in Cyprus (European Union). Therefore, 19% VAT is already included in all product prices displayed on the website.
EU orders
For all European Union countries, all applicable taxes are already included in the final price. No additional charges will apply upon delivery.
Non-EU orders
For countries outside the European Union, local customs duties or import taxes may apply depending on your country’s regulations.
Customers are advised to check with their local customs authority for more information before ordering.
YOUR RIGHTS & PROTECTION
When shopping at Yiassu.com (Yiassu Shop Ltd), you are protected under European Union consumer protection laws.
This includes:
- Secure and protected payments
- Data privacy protection
- Transparent purchasing process
- Order protection until delivery is completed
MORE INFORMATION
For further details, please refer to:
