Return And Exchange Policy


Yiassu.com Return and Exchange Policy

 

Return /  Cancel Orders

Cancelling an order: An order may be cancelled only within 12 hours after the order was placed, given that is not already shipped. To cancel an order, you need to email our customer service at [email protected] by mentioning your order number and your wish to cancel it. (Note: after the order is shipped, it cannot be cancelled). For cancelled orders, you can choose to receive an electronic Credit Voucher to be used for your next order OR you can choose a refund.

Refunds: are deposited to your account (PayPal or Bank account, depending how you paid for the order) within 14 days after the order cancellation. Refund amount: the full amount of your order less any Bank or PayPal fees charged upon your order payment.

Credit Vouchers, if chosen, will be emailed to you within 14 days after the cancellation of the order.

Returning an order: Orders can be returned, within maximum 14 days after delivery. To return your order: you need to email our shop at [email protected] and express your intention for returning the order. Then you need to return the package/order at our offices: Lakatamia P.O.Box 12027 Lakatamia, Nicosia / Cyprus. Returning postal/courier fees, if any, are paid by the customer.  For returned orders, you can choose to receive an electronic Credit Voucher to be used for your next order OR you can choose a refund.

Refunds: are deposited to your account (PayPal or Bank account, depending how you paid for the order) within 14 days after the order/package is returned. Refund amount: the full amount of your order less any Bank or PayPal fees charged upon your order payment.

Credit Vouchers, will be emailed to you within 14 days after the order is returned.

You cannot return orders for:

  • Goods made to order or clearly personalized – such as a custom made Mugs or engraved watches etc.
  • Sealed products, such as DVDs or wrapped/sealed toys or wrapped Furniture or any other product which you have unsealed upon receipt.
  • Any online digital content, such as ‘Downloads” or Digital Gift Cards etc.
  • Goods bought from a vendor which is a private individual rather than a company.
  • Urgent repairs or installation or maintenance contracts – i.e.: if you order a light fixture and paid for installation, you can’t cancel the work once you have agreed on the price of the service.

Faulty or Defective products

For returning faulty or defective products, the same as ‘Returning an Order’ applies as described above.

If you have more concerns or questions, please read the FAQ.