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Return & Exchange Policy

Return and Exchange Policy

 

Cancel – Return – Exchange

Cancelling an order: An order may be cancelled within 12 hours after the order was placed, given that is not already processed and/or shipped. To cancel an order, you need to email our customer service at Hello@yiassu.com by mentioning your order number and your wish to cancel it. For cancelled orders, you can choose to receive an electronic Credit Voucher to be used for your next order OR you can choose to have a refund.

For a refund: you will be refunded the full amount of your order minus any logistics processing fees and payment processing fees depending on the method you choose for paying your order. The refund will be returned to the same account (bank, revolut, credit card, paypal) you use when making your order, within 14 days.

For Credit vouchers: will be send you an email with the digital voucher valued to the full amount of your order minus any logistics processing fees and payment processing fees depending on the method you choose for paying your order. You can use that for any future order.

You cannot cancel an order if:

  • You have not email us with your intention for cancelling the order, within 12 hours after ordering.
  • 12 hours have passed from the time of ordering.
  • Order is already processed or shipped.

Returning and/or Exchanging an order: Orders can be returned and/or exchanged, within maximum 14 days after delivery. To return and/or exchange your order: you need to send an email to hello@yiassu.com and mention your intention for returning the order and receiving a refund or exchanging it with something else. Then you need to return the package/order at our mailing address: Lakatamia P.O.Box 12027, Nicosia – Cyprus. Returning fees, if any, are paid by the customer.

For Returned & Exchanged orders: you can choose to receive a different product OR receive an electronic credit voucher to be used for your next order OR a Refund. (The refund or voucher value will be the full amount of your order minus any logistics processing fees and payment processing fees depending on the method you choose for paying your order).

You cannot return and/or exchange orders for:

  • Goods made to order or clearly personalized: such as a customized furniture, printed Mugs, engraved watches etc.
  • Sealed and/or boxed products: such as factory boxed items , DVDs or wrapped/sealed toys, games, sporting goods, etc,  or furniture or any other product which you have unsealed/unboxed upon receipt.
  • Any online digital content, such as ‘Downloads” or Digital Gift Cards etc
  • Goods bought from a private individual (Vendor) rather than a company.
  • Clothing and personal care items, either are sealed or not.
  • Home goods such as kitchen utensils/accessories etc (anything that is a hygiene hazard to be used again) or furniture or home decorations etc that was used and therefore is considered as ‘used product’.
  • Any product that you have removed the tags, unboxed it, used it.
  • Urgent repairs or installation or maintenance contracts – for example: if you order a light fixture and paid for installation, you cannot cancel the work once you have agreed on the price of the service.

Faulty or Defective products

Returning and/or exchanging faulty or defective products: For returning/exchanging faulty or defective products, the same as ‘Returning and/or Exchanging an order’ applies as described above.

You cannot return and/or exchange faulty/defective products for:

  • products that you used already.
  • products that are not to your liking and personal quality standards but nevertheless look and function as shown and described at Yiassu.com.
  • products that you presumed are faulty/defective, but they are actually purposed to look/function as they are and as they are demonstrated / described at Yiassu.com.

**Important** Damages from shipping / handling:

Upon receiving your order, always check and inspect the package in front of the courier / delivery agent BEFORE you accept it. Take photos of the package and if you notice any damages then report them to the delivery agent/post on the spot. We cannot entertained or refund products/orders been damaged from shipping/handling UNLESS they are reported to the courier/post agent upon receiving your order!

 

Please also refer to Customers Terms & Conditions  and  read the FAQ for more.