Return & Exchange Policy


Yiassu.com Return and Exchange Policy

 

Return /  Cancel Orders

Cancelling an order: An order may be cancelled only within 12 hours after the order was placed, given that is not already shipped. To cancel an order, you need to email our customer service at [email protected] by mentioning your order number and your wish to cancel it. (Note: after the order is shipped, it cannot be cancelled). For cancelled orders, you can choose to receive an electronic Credit Voucher to be used for your next order at Yiassu.com OR you can choose a refund. For a refund, you will be refunded the full amount of your order minus any Bank or PayPal fees charged by these institutions upon your order payment. Credit Vouchers or Refunds, will be emailed or deposited to your account within 14 days after the return of the goods/order.

Returning and/or Exhanging an order: Orders can be returned and/or exchanged, maximum within maximum 14 days after delivery. To return/exchange your order: you need to email our shop at [email protected] and express your intention for returning the order and/or exchanging it. Then you need to return the package/order at our shop address: Lakatamia P.O.Box 12027 Lakatamia, Nicosia / Cyprus. Returning fees, if any, are burden by the customer.  For returned orders, you can choose to receive an electronic Credit Voucher to be used for your next order at Yiassu.com OR you may ask to exchange it for the same or different product OR you can choose a refund. For a refund, you will be refunded the full amount of your order minus the shipping fee and any Bank or PayPal fees charged by these institutions upon your order payment. Credit Vouchers or Refunds, will be emailed or deposited to your account within 14 days after the return of the goods/order.

You cannot return and/or exchange orders for:

  • Goods made to order or clearly personalized – such as a custom made Mugs or engraved watches etc.
  • Sealed products, such as sealed/boxed items (accessories or furniture etc), DVDs or wrapped/sealed toys or furniture or any other product which you have unsealed upon receipt.
  • Any online digital content, such as ‘Downloads” or Digital Gift Cards etc
  • Goods bought from a private individual (Vendor) rather than a company.
  • Home goods such as kitchen utensils/accessories etc (anything that is a hygiene hazard to be used again) or furniture or home decor etc that was used and therefore is considered as ‘used product’.
  • Urgent repairs or installation or maintenance contracts – i.e.: if you order a light fixture and paid for installation, you can’t cancel the work once you have agreed on the price of the service.

Faulty or Defective products

For returning faulty or defective products, the same as ‘Returning an Order’ applies as described above.

Please also refer to Customers Terms & Conditions. If you have more concerns or questions, please read the FAQ.