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Return – Refund & Exchange Policy

RETURN, REFUND & EXCHANGE POLICY

This policy explains how cancellations, returns, refunds, and exchanges are handled at Yiassu.com (Yiassu Shop Ltd). Our goal is to keep the process clear, fair, and transparent for all customers worldwide.

ORDER CANCELLATION

An order may be cancelled within 12 hours of placement, provided it has not yet been processed or shipped.

To request a cancellation, please email us at Hello@yiassu.com, including your order number and cancellation request.

Upon cancellation, you may choose one of the following options:

  • A full digital credit voucher for future purchases, or
  • A refund to your original payment method

Refund conditions

If you choose a refund:

  • The full order amount will be refunded
  • Minus any logistics processing fees and payment processing fees (depending on your payment method)
  • Refunds are issued back to the original payment method (PayPal, credit card, or bank transfer)
  • Processing time: up to 14 days

Credit voucher option

If you choose a credit voucher:

  • You will receive an email with a digital voucher
  • The voucher value equals your order total minus applicable processing/logistics fees
  • It can be used for any future purchase on Yiassu.com

Cancellation is not possible if:

  • You did not contact us within 12 hours
  • More than 12 hours have passed since ordering
  • The order has already been processed or shipped

RETURNS & EXCHANGES

You may return or exchange an order within 14 days after delivery.

To initiate a return or exchange:

  1. Email hello@yiassu.com with your order number and request
  2. Send the product back to our address:
    Attention: Yiassu Shop Ltd
    Lakatamia P.O. Box 12027, Nicosia, Cyprus
  3. Return shipping costs are covered by the customer

Return options

Once your return is received, you may choose:

  • A replacement product
  • A digital credit voucher
  • A refund to your original payment method

Refunds or vouchers will be issued for the order value minus any logistics and payment processing fees.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following items cannot be returned or exchanged:

  • Products purchased on SALE
  • Food, beverages, or supplements
  • Gift cards
  • Jewelry and accessories
  • Made-to-measure or custom-made products
  • Personalized items (e.g. printed mugs, engraved products, custom furniture)
  • Sealed or boxed products that have been opened or unsealed
  • Digital products or downloadable content
  • Items purchased from private vendors (not company sales)
  • Clothing and personal care items (opened or unopened)
  • Hygiene-sensitive home goods (e.g. kitchenware, accessories, furniture after use)
  • Any product that has been used, damaged, or had tags removed or packaging opened
  • Installation, repair, or service-related work once agreed and initiated

FAULTY OR DEFECTIVE PRODUCTS

If you receive a product that is:

  • Damaged upon arrival
  • Missing parts
  • Incorrect item sent

please contact us within 72 hours of delivery at Hello@yiassu.com or call +357 97 965645 (9:00–19:00 UTC+2).

Depending on the case, we will offer:

  • A replacement
  • A refund (after return of the item)

Products damaged due to customer misuse, negligence, or improper handling are not eligible for claims.

WHAT IS NOT CONSIDERED A DEFECT

The following are not considered defects:

  • Products that function as described but do not meet personal preference
  • Products that appear different due to misunderstanding of product description
  • Products that are used or altered after delivery

DEFECTIVE PRODUCT CATEGORIES

1. Courier-damaged products

If your package appears damaged upon delivery:

  • Always inspect the parcel before accepting it
  • Take photos and report any visible damage to the courier immediately
  • Request a formal “damage report” from the delivery agent

Afterwards, email us with all evidence (photos, videos, courier report).

We will file a claim with the courier. Please note:

  • Investigation and processing may take 30–60 days
  • A valid courier damage report is required for approval
  • Without an official courier report, claims may be rejected

2. Factory / supplier defective products

If the issue originates from the product itself (not courier damage):

  • Contact us at hello@yiassu.com with photos, videos, and details
  • We will investigate with our suppliers or internal team
  • Resolution (refund/exchange) may take up to 30 days depending on case complexity

IMPORTANT NOTES

Please also refer to our:

for additional information and full policy details.