Return & Exchange Policy


Yiassu.com Return and Exchange Policy

 

Cancel – Return – Exchange

Cancelling an order: An order may be cancelled within 12 hours after the order was placed, given that is not already processed or shipped. To cancel an order, you need to email our customer service at Hello@yiassu.com by mentioning your order number and your wish to cancel it. For cancelled orders, you can choose to receive an electronic Credit Voucher to be used for your next order OR you can choose to have a refund. For a refund, you will be refunded the full amount of your order by deducting any fees charged by your method of payment upon ordering. Credit vouchers will be send by email and refunds will be deposited to your account (same account you use when paying for the order) within 14 days after the return of the products in the order.

You cannot cancel an order if:

  • You have not email us with your intention for cancelling the order, within 12 hours after ordering.
  • 12 hours have passed from the time of ordering.
  • Order is processed or shipped.

Returning and/or Exchanging an order: Orders can be returned and/or exchanged, within maximum 14 days after delivery. To return and/or exchange your order: you need to email Yiassu.com at Hello@yiassu.com and mention your intention for returning the order and receiving a refund or exchanging it with something else. Then you need to return the package/order at our mailing address: Lakatamia P.O.Box 12027 Lakatamia, Nicosia / Cyprus. Returning fees, if any, are paid by the customer.  For returned orders, you can choose to receive an electronic credit voucher to be used for your next order OR you may ask to exchange it for the same or different product OR you can choose a refund. For a refund, you will be refunded the full amount of your order by deducting any fees charged by your method of payment upon ordering. Credit vouchers will be send by email and refunds will be deposited to your account (same account you use when paying for the order) within 14 days after the return of the products in the order.

You cannot return and/or exchange orders for:

  • Goods made to order or clearly personalized: such as a customized furniture, printed Mugs, engraved watches etc.
  • Sealed and/or boxed products: such as factory boxed items , DVDs or wrapped/sealed toys or furniture or any other product which you have unsealed/unboxed upon receipt.
  • Any online digital content, such as ‘Downloads” or Digital Gift Cards etc
  • Goods bought from a private individual (Vendor) rather than a company.
  • Home goods such as kitchen utensils/accessories etc (anything that is a hygiene hazard to be used again) or furniture or home decorations etc that was used and therefore is considered as ‘used product’.
  • Urgent repairs or installation or maintenance contracts – for example: if you order a light fixture and paid for installation, you cannot cancel the work once you have agreed on the price of the service.

Faulty or Defective products

Returning and/or exchanging faulty or defective products: For returning/exchanging faulty or defective products, the same as ‘Returning an Order’ applies as described above.

You cannot return and/or exchange faulty/defective products for:

  • products that you used already.
  • products that look and function as shown and described at Yiassu.com.
  • products that you presumed are faulty/defective, but they are actually purposed to look/function as is.

Please also refer to Customers Terms & Conditions  and  read the FAQ. for more.