Return And Exchange Policy

Return and Exchange Policy

 We offer a 2-days return policy. If you have received a faulty or damaged or not new item and you would like to return it, simply contact us at [email protected] within 2 days from the delivery date to arrange for an exchange or refund.

To return or exchange an item, please follow the instructions below:

  1. Contact us and mention your order reference and the item(s) you would like to return or exchange.
  2. Send the items in the original packaging with the original invoice to our address.

 

– YIASSU Cyprus Shop Adress: 40C Theodosi Pieridi, Tseri, 2480, Nicosia, Cyprus.

 

 RETURNING YOUR PURCHASE

 

Returns and exchanges are processed within 14-40 days upon receipt of the package and upon product availability. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.

 

Refunds are issued only through the shop coupons. In the case a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount coupon that will be provided. Shipping charges of return packages are at the customer’s expense. Fro items not returned, refund coupons will not be provided, not unless Yiassu.com agrees to. All exchanges are subject to availability.

 

Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.

 

CONDITIONS OF YOUR RETURNS

 

We would like to kindly remind you, all the to-be-returned items must be in new or unused condition with original packaging and materials included. “New or unused condition” means that there are no scratches, marks, blemishes, signs of use or wear nor any other damage(s) to the item. We reserve the right to make deductions on the refund amount or refuse the refund or exchange if the item is not in new or unused condition.

 

Please note that items on sale (items with a discount on their base price) are excluded from this policy and cannot be returned or exchanged.

 

 FAULTY ITEMS

 

Faulty items will be exchanged by the same item or another item of your preference, subject to availability.

 

The Yiassu.com team