Return And Exchange Policy

Yiassu Shop Return and Exchange Policy

 We offer a 2-days return policy fro Cyprus and a  maximum of 10 days return policy for any other country in the world. If you have received a faulty or damaged or not new item and you would like to return it, simply contact us at [email protected] immediately after the delivery date to arrange for an exchange or refund. Please note that Return Policy is ONLY valid for ‘damaged’ ‘faulty’ or ‘receiving not new items’ only. We do not accept returns and refunds for any other reason.

To return or exchange an item, please follow the instructions below:

  1. Contact us and mention your order reference and the item(s) you would like to return or exchange.
  2. Send the items in the original packaging with the original invoice to our mailing address:

182 Arciepiskopou Makariou III Avenue Lakatamia/Nicosia, P.O.Box 12027, Cyprus.

 RETURNING YOUR PURCHASE

Returns and exchanges are processed within 14-40 days upon receipt of the package and upon product availability. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.

Refunds are issued only through shop coupons. In the case a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount coupon that will be provided. Shipping charges of return packages are at the customer’s expense. For items not returned, refund coupons will not be provided, not unless Yiassu.com Shop agrees to. All exchanges are subject to availability.

Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.

 FAULTY ITEMS

Faulty items will be exchanged by the same item or another item of your preference, subject to availability.

 

Read more about Frequent Asked Questions HERE.

The Yiassu.com team