Return And Exchange Policy Return and Exchange Policy

 We offer a 2-days return policy for Cyprus and a  maximum of 10 days return policy for purchases from any other country in the world.

To return or exchange an item, please follow the instructions below:

  1. Contact us and mention your order reference and the item(s) you would like to return or exchange.
  2. Send the items in the original packaging with the original invoice to our mailing address:
  • Lakatamia, P.O.Box 12027, Nicosia – Cyprus.

(Note: customer shoud pay for the return courier fee).


Returns or exchanges or refunds are processed within 14-40 days upon receipt of the package and upon product availability (if customer wants an exchange).

Please mail your return package to the same above address provided.

Refunds are issued only through shop coupons unless customer is requesting a money refund for a damaged/faulty product. Money refund sum is: paid order amount – PayPal fee.

In the case a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount coupon that will be provided.

Shipping charges of return packages are at the customer’s expense. For items not returned, refund coupons will not be provided.

Failure to follow all the above may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.


If you have received a faulty or damaged and you would like to return it, simply contact us immediately after the delivery date to arrange for an exchange or refund.

Please note that the Refund Policy is ONLY valid for ‘damaged’ or ‘faulty’  items only. We do not make refunds for any other reason.

Faulty items will be exchanged by the same item or another item of your preference, subject to availability.

Read more about Frequent Asked Questions here.