FAQ & Data Privacy

Yiassu.com is a Cyprus-based online shopping marketplace operated by Yiassu Shop Ltd. We provide customers in Cyprus and internationally with access to a wide range of products for the home, lifestyle, fitness, leisure and more.

We are committed to providing a safe, transparent and reliable shopping experience, from the moment you place your order until it is delivered.

Our ordering, payment and delivery procedures are designed to keep customers informed and protected throughout the entire process.

Yiassu.com is operated by Yiassu Shop Ltd, based in Nicosia, Cyprus.

Our fulfilment operations, offices and warehouses are not open to the public, as Yiassu.com operates primarily as an online store.

For any questions or assistance, you can contact us:

Email: hello@yiassu.com
Phone / WhatsApp: +357 97 965645
Location: Lakatamia, Nicosia, Cyprus

Postal: Lakatamia P.O.Box 12027, Nicosia, Cyprus.

We offer several secure payment options:

• Credit / Debit Card
• Digital Payments (Google / Apple pay)
• PayPal
• Bank Transfer

Payment options available for your order are displayed during checkout.

Your payment information is handled through the relevant payment provider. Yiassu.com will never ask you to send your credit card number, banking passwords, PINs or other confidential financial information by email, telephone or social media.

For your security, never share such information with anyone claiming to represent Yiassu.com.

Yes. We take the security of our customers and their orders seriously.

Payments are processed through established payment providers, while customer and order information is handled in accordance with applicable privacy and data-protection requirements.

We also provide clear information regarding payment, delivery, tracking and returns so that you know what to expect before placing an order.

For more information, please refer to our Privacy Policy and Ordering Guide.

No. You can browse our website and complete your purchase without creating an account.

If you prefer, you can create a customer account to make future orders and manage your details more conveniently.

You can create an account by selecting Sign In / Register on the website, or during the checkout process when placing an order.

Select Sign In and follow the password-reset instructions.

You will be asked to enter the email address associated with your account, and we will send you instructions to reset your password.

Product availability is displayed on each product page.

Products marked In Stock are available for processing and shipment.

Products marked On Backorder are available to order but require additional processing time before shipment. The estimated delivery timeframe is displayed on the relevant product page.

If an item becomes unexpectedly unavailable after an order has been placed, we will contact you and provide an appropriate solution, including a full refund where the product cannot be supplied.

Product specifications vary according to the individual product.

Where applicable, relevant European specifications, certifications and safety information are provided by the manufacturer and/or supplier.

For electrical products, please always check the specifications shown on the individual product page before ordering.

Shipping costs are calculated automatically during checkout.

The final shipping cost depends primarily on:

• Delivery country
• Total order weight
• Package dimensions / volume
• Selected delivery method

You will be able to see the applicable shipping cost before completing your order.

For large or particularly heavy products, shipping costs can vary significantly. If you believe there may be a more economical delivery option, contact us before placing your order and we will be happy to check the available alternatives.

For Cyprus orders, available delivery options may include home delivery or delivery to a designated courier location, depending on the product and delivery area.

For international orders, products are shipped to the delivery address provided during checkout. Depending on the destination country, the shipment may be delivered directly to your address or handled through the local postal/customs service.

Estimated delivery times depend on the product, destination country and availability status.

As a general indication:

In-Stock products

• Cyprus: approximately 2 working days
• International: approximately 10 working days

Backorder products

• Cyprus: approximately 10 working days
• International: approximately 15 working days

These are estimated working-day delivery times. Weekends and public holidays are not included.

For more detailed information, please refer to our Ordering & Shipping Guide.

Once your order has been shipped, we normally send you an email containing the available tracking information.

Please check both your Inbox and Spam/Junk folders.

We recommend adding hello@yiassu.com to your contacts to help ensure that our emails are delivered correctly.

For certain products, destinations or shipping methods, a tracking number may not be available. This can occur when the selected postal or transport service does not provide individual tracking.

In such cases, you do not need to worry. We monitor the shipment through our delivery partners and remain available to assist you until the order has been delivered.

We work with established postal and courier services and use delivery methods appropriate for the product and destination.

Where shipping insurance is provided for the selected delivery method, shipments are covered accordingly.

If a shipment is lost in transit under the applicable delivery terms, we will work with the relevant carrier to resolve the matter and ensure that the customer receives the appropriate resolution.

Please inspect your package carefully when it arrives.

If you notice visible damage to the outer packaging, photograph the package before opening it and report the damage immediately to the courier or delivery service.

If possible, retain the packaging and take photographs of both the packaging and the product.

Please contact us as soon as possible and provide the relevant photographs and order information so that we can assist you with the claim.

For complete information, please refer to our Return & Exchange Policy.

Yes.

Returns and exchanges are accepted in accordance with our Return & Exchange Policy.

As a general rule, eligible products must be returned within 14 days of delivery and must remain in their original condition and packaging.

Certain products may be subject to specific return conditions or exclusions.

Please consult our Return & Exchange Policy before returning an item.

Return address:

Yiassu Shop Ltd
Lakatamia P.O. Box 12027
Nicosia, Cyprus

An order can normally be cancelled before it’s been processed and/or before it has been shipped.

To request cancellation, contact us as soon as possible:

Email: hello@yiassu.com
Phone / WhatsApp: +357 97 965645

Once an order has been processed and/or shipped, cancellation may no longer be possible and the applicable return procedure will apply.

Yes. Yiassu.com accepts orders from customers in Cyprus and many international destinations.

Available shipping methods and costs are calculated according to the destination, product and shipment characteristics.

For orders delivered within the European Union, applicable taxes are generally included in the prices shown on Yiassu.com.

For deliveries outside the European Union, local customs duties, import taxes or other charges may be imposed by the destination country.

These charges are determined by the local authorities and are outside the control of Yiassu.com.

Customers ordering from outside the EU are responsible for checking any applicable local customs requirements before placing an order.

Yes.

We respect the privacy of our customers and handle personal information in accordance with applicable data-protection legislation.

Personal information is used only for legitimate purposes related to operating the website, processing orders, providing customer service and fulfilling our legal obligations.

For complete information about how your data is handled, please read our Privacy Policy.

Yiassu Shop Ltd is a Cyprus-based company operating within the European Union.

Customers purchasing from Yiassu.com are therefore protected by applicable European and Cyprus consumer-protection legislation, including applicable rights relating to purchases, payments, returns and personal-data protection.

You can read all about our Privacy Policy here: Link for Yiassu.com Privacy Policy.