FAQ & Data Privacy

GENERAL QUESTIONS

Why Yiassu.com ?

Because simply we are not like anything else you have experienced so far 🙂

We are an exciting and fast growing Shopping Market. With 20% weekly increase in worldwide page visitors and sales! 

Read all about Yiassu.com here. 

Where is your shop located?

Yiassu.com is an online shop and the orders fulfillment center is at Nicosia-Cyprus.

We maintain warehouses and offices but not for the public.

In case you need to contact us, you can do that as below:

Tel.: +357 22 388987

Email: [email protected]

Postal: Lakatamia P.O.Box 12027, Nicosia, Cyprus.

How can i pay for an order?

You can pay online either with PayPal or your Credit Card.

If you are in Cyprus, and you want to pay by “Cash On Delivery”, then you will need to contact us via phone (22-388987) for your order.

Note: We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data. Please do not disclose this personal information to nobody.

How much does the delivery cost?

Delivery costs are subject to the shipping country, as well as the order total weight.  You can see the delivery cost of your order, once you fill up you details (name + shipping address) at the checkout page.

We are obsessed with providing the lowest delivery rates for any country in the world but at the same time we are also obsessed in making sure you your order will be delivered to you! For that reason, all our deliveries are also covered by insurance. So, you either get your order OR you get your money back!

(We are collaborating with many postal / courier services. Some of them are Cyprus Post, EMS, GAP (Akis Express) and ACS).

How do I register as a Buyer?

You can open an account and register as a Buyer at Yiassu.com, in two ways:

(1) Click the Buyers Login at the footer on any Yiassu.com pages.

(2) Upon placing an order, at the checkout page you will see the option to open an account as a Buyer.

Of course you can always browse our products and make your orders from Yiassu.com without registering or opening an account!

How do I login to my Buyers dashboard/account?

Click the Buyers Login at the footer Yiassu.com Home page.

I forgot my password, what do I do?

Click the Buyers Login at the footer on any Yiassu.com page. Then follow the prompts for changing your password. You will need to enter the email address you used to register. We then will send you an email with instructions for resetting your password.

What is the Yiassu.com return policy?

We do accept Returns & Exchanges, only if products are left in original package and only if products are returned to us within 7-10 days after delivery. (Return address: Yiassu Shop Ltd, Lakatamia P.O.Box. 12027, Nicosia-Cyprus)

Coupons are used to compensate you for your returned orders.

You can read all about our  Return Policy here.

How to Cancel an order?

Orders can be canceled only if are not yet shipped. To cancel an order, call (+357-22388987) or email ([email protected]) or message our shop at our social media accounts (IG & FB).

Coupons are used to compensate you for your returned orders.

You can read all about our  Return Policy here.

Where will be my order be shipped to after i have paid for it online?

Cyprus customers: Upon making your order online, you will see that you have the option to choose for (a) delivery to your nearest courier office and (b) delivery to your home. If you chose the first option, then your order will be send to the nearest courier service at the shipping address you have provided on your order.

International Customers: All orders are shipped directly to the Shipping Address you have provided on your order. Unless your order will be needing customs inspection etc, at your country. In that case, then you will be getting a notification via post or message on mobile, to visit Post Office or Customs, for pick up.

Are all the products i see online at Yiassu.com, available?

Yes, all products you see online at Yiassu.com, are available.

If a product availability will unexpectedly run out, then we will contact you and provide a full refund.

Note:

On each product page, you will be able to see the availability status; meaning if the product is “In-Stock” or “On-Backorder”. At the same time, you will be able to see the “Delivery time” for each product availability status.

“In-Stock”: Products that are readily available to be shipped.

“On Backorder”: Products that are available on backorder, meaning expected to be in stock within 7 days. Upon your order for one of the “On Backorder” products, your orders gets priority for delivery as soon as the products are in stock. DO NOT wait for these products to be “In-Stock” to make your order because the quantities run out very fast. Place your order even if they are “On Backorder” so that to make sure you get your order as soon as possible.

DATA PRIVACY POLICY

Privacy Policy

You can read all about our Privacy Policy here: Link for Yiassu.com Privacy Policy.

SELLING AT YIASSU.COM

How do I register as a Vendor/Seller?

Click on the “Sell on Yiassu” link on the upper left corner of any page in Yiassu.com. 

How does selling on Yiassu.com work?

Selling on Yiassu.com is very easy and you can start with just a few clicks. Just visit the “Sell On Yiassu” link at the top left corner on any Yiassu.com page, follow the prompts, add your details, get approved and start selling!
Yiassu.com charges a flat payment fee of 0.80 or 5euro (subject to the membership you will chose) for a Sellers registration, per 6 months. The flat fee is applied so that we can ensure only legitimate Vendors/Sellers with pure intentions are registered!

Yiassu.com commission for any products sold by Sellers, is a flat 20%+0.60euro, calculated on the product net price (that is the price without the 19% vat and and delivery fee).

All the above information and more, on how Yiassu.com operates etc, are available in the “Knowledge Base” within each Sellers Yiassu account dashboard and can be access at any time, once Sellers registered/login to Yiassu.com.

Selling at Yiassu:

Sellers get notified by an instant email and a notification at Yiassu dashboard, once an order is placed. Sellers then need to pack and deliver to the customer. The most important factor on this process, is the delivery time. Sellers have to deliver orders as follow:

Cyprus orders: in 2 days (for “in stock” items) and 10-15 days (for “backorder” items). International order: In 10-15 work days (for “in stock” items) and 15-20 days (for “backorder” items)

Important Notes: Delivery fees for each product being sold on Yiassu Market, is being calculated automatically subject to the product(s) weight and country of shipment. This delivery fee is already set, hence Sellers need not to add on the product prices any additional delivery fees. To see the pre-set delivery fees, Sellers need to visit their Yiassu dashboard.

VAT

Products on Yiassu are all inclusive of 19% VAT. Therefore Sellers need to add product prices that are inclusive of VAT. VAT is collected by the Sellers.

PAYMENTS

For customers online orders paid by PayPal or Credit card: these sales are collected in Yiassu bank account. After each successful sale and delivery by the Sellers, Yiassu pays within max 15 days, by PayPal, all Vendors for their sales.

The default currency used by Yiassu.com Shop is ‘Euro’ therefore money transfers/payments to Sellers will be in Euro. If a Sellers PayPal account is in different currency, Yiassu.com Shop is not to be held accountable for any conversion fees that might apply upon the money being transferred to the Sellers PayPal account.

Please contact us (email at: [email protected] OR call at: +357 22388987) for any further clarifications that you may require.

What items can I sell on Yiassu.com?

You can sell anything on Yiassu!

Bare in mind though that each product undergoes a manual approval from our side and it starts after a product is being uploaded by the Seller. Products are approved and/or rejected depending on many factors: condition, relevance, competitiveness, etc.

What countries does Yiassu.com operate in?

Yiassu.com supports products to be sold worldwide! Our standard shipping fees can be seen in the “Knowledge Base”, which can be accessed through each sellers dashboard. These shipping fees are pre-set at Yiassu.com; meaning for each product a customers chooses, based on the shipping country and product weight, the shipping fee will be automatically added to the total cost at the checkout page.

Shipping Costs are explain and detailed in the Buyers Terms And Conditions.

How much do I need to pay to list my products on Yiassu.com?

Depending on how many products Sellers wish to upload, Yiassu.com imposes a flat fee of 0.80 up to 5 euro per Seller registration, per 6 months. After that, the Seller is free to use Yiassu.com Sellers Dashboard, build a shop with a name-logo etc, and post up to 50nos or 100 products, depending from the chosen Membership type. 

Do customers buy low priced products on Yiassu.com?

Yes, customers love low priced value products and have sold in high numbers on Yiassu.com. They do love frequent discounts and festive product promotions as well.

I already have an account with Yiassu.com, do I need to register again to sell?

A Yiassu.com Seller account only works for a Seller account. Only customers with Seller account can sell on Yiassu.com.

A Buyers account only works for a Buyers account. Customers with a Buyers account cannot sell. What a Buyers account offers, is the opportunity for customers to receive better prices on all products and also receive email notification for special discounts and coupons!

How do I login to my Sellers account?

Click the “Sellers Dashboard” link located on the top left corner at any of Yiassu.com pages OR use the “Sellers Login” link located at the footer of each Yiassu.com page! Both links will direct you to the Sellers registration page!

How do I review my live products listings?

Login to your account, head to your dashboard and click on the “products”. More details on how to handle and operate your dashboard will be provided in detail in the “knowledge” center inside the dashboard.

Can I list a used item?

Yes you can, we are now accepting used items for sale and we will create new categories for them soon so our customers are perfectly aware of the condition of the products they are buying.

How many products can I list?

Refer to our Membership plans for the amount of products the Sellers can list per each membership plan.

I don't have images of my products, what do I do?

You are not allowed to post any product with less than 5 photos.

Photos need to be in JPG format, 500×500 in size and be clear and focused on the product from various angles.

Yiassu.com pays extreme emphasis in photography. This is because buyers will not buy your product unless they can view it clearly. So, in order to protect you and help you sell your products, Yiassu.com will not allow products with less than 5no high definition photos to be posted.

Yiassu.com reviews all the products and pictures before anything is posted online to the public. Any pictures found not complying to the above, will be removed and the products will be removed until the Seller uploads sufficient and quality photos.

Yiassu.com offers professional photography as a premium service. Please contact us ([email protected] or at +357-22388987)) so we can arrange the time and date to photo shoot your products.

Note: Understand that having professional pictures of your products is to your own advantage! Products with the most and clearest pictures in Yiassu.com, sell 77% more than any other product with less quality and quantity photos. 

How can I get more visibility for my listing?

You can get more visibility of any product (and sell a lot more) by adding it them to Yiassu.com Premium Listings (“Yiassu Pick Of The Week”). This section at our online shop is the most visited by our customers. Sellers havign products listed their, receive 80% more orders. More information on Yiassu Premium Listings are provided at the “Knowledge Base” at Sellers private dashboards.

I forgot my password, what do I do?

Click the Sellers link on the upper left corner at any page of Yiassu.com, then click “Forgot your password?” and enter the email address you used to register. You will then receive an automated email with instructions for resetting your password.

How do I classify the condition of my item?

At Yiassu.com you can sell NEW and USED products.

(We just started selling USED products at Yiassu.com, and for these products we will create special product categories, soon.)

Products can be classified NEW or USED as follows:

USED products: Products that are either used before or taken out of the original package.

NEW products: Products that have never been used by anyone and have never been removed outside of the original package.

Which language can I use to list my item?

You can list your items only in English language at the moment.

Can I list a bulky item?

You can list any courier-able items weighing maximum up to 20 kilograms. Remember, the shipping cost for Cyprus and International destinations, is already pre-determined at Yiassu.com and it’s automatically added to the product cost at the checkout page. (the predetermined fees can be found at the “Knowledge Base” within each sellers Dashboard). Therefore, Sellers are being urged to take a look at these predetermined fees, adjust their product prices accordingly and only then post the at Yiassu.com.

The reason Yiassu.com took this initiative to predetermined the delivering fees/cost, is to ensure that Sellers have always the budget to deliver anything they sell. By not including the delivery fee in the product prices (as many other shops do), we ensure that customers clearly see the delivery fee they pay and secondly we ensure that our Sellers have already a budget for the delivery (meaning the customers already paid them as specific fee for the delivery). That is the reason why Sellers should head to the “Knowledge Base: in their Dashboard and review these fees. If these predetermined fees are not covering their shipping cost, then they might need to add (or maybe deduct) to their product prices.

I have too many products to list manually one by one, what do I do?

If you need help listing your products in Yiassu.com, please contact us ([email protected]) and we will review your request. If approved, we can help listing your products.

How do I remove my listing temporarily?

You can remove any of your products temporarily by denoting the products “out of stock”. Just logging in to the account, and then to your products page. Click on the product you want to temporarily disable and change the stock to “0”.

If a product is already sold/ purchased by a customer, then you cannot revert/change that. You should then deliver it to the customer.

Note: You should NOT delete a product listing, ever.

How do I know when a customer places an order of one of my products?

You will receive an email once any of your items/products is sold.

Any new order will also reflect in your Yiassu.com account dashboard, under the “orders”. Being a Seller, it is imperative you have direct and constant access to your emails.

In case you will not have access to your email, hence not being able to see your incoming orders, for any reason and for any duration of more than 3 days (excluding holidays), you need to ensure you update your shop by placing it on “Vacation” mode. In this way, all your products will NOT be able to be purchased by anyone since the “Vecation” mode simply disables the purchase of any of the products in your store.

Note: By placing your shop on Yiassu, on “Vacation”, means that all your products will not be active for sell. They will be visible BUT customers will not be able to buy/pay them. Therefore, do place your shop on “Vacation” ONLY if is important for you to be away and ONLY if you cannot fulfill incoming orders for more than 3 days.

Can I put my Shop contact details in the package of the order?

No you cannot. and the reason for this is avoid confusions!

Customers buy products from Yiassu.com and as a company we are only liaising with the customers for any sort of communication on exchanges / refunds / cancellations etc. Therefore, customers should not get confused on who to contact in case of needing to communicate somethign about the order.

In addition, upon a Vendor/Seller being approved to sell at Yiassu.com, we provide you immediately with our shops (Yiassu.com) marketing materials so that they you will include them in each of your received orders, prior delivering them to the customers.

Who pays for shipping?

Customers pay for shipping for any products being sold at Yiassu.

The Shipping/delivery fee is automatically calculated at the Checkout page, depending on customers order total weight and country of shipment.

Why is important to frequently check my products stock and update it in my account?

If Sellers sell products for which you have no stock and cannot source them, hence you cannot deliver to customers on time, Yiassu reserves the right to suspend the Sellers account on Yiassu.

It is imperative that Sellers constantly check their emails for “new order” and at same time check products available in stock. You/we do not want to keep the customers waiting OR allowing the customers to purchase products for which you have no stock and cannot source.

In How many days I need to deliver my products to the customers?

Cyprus orders: in 2 days (for “in stock” items) and 10-15 days (for “backorder” items). International order: In 10-15 work days (for “in stock” items) and 15-20 days (for “backorder” items)

What is Yiassu.com order commission?

Yiassu.com commissions on selling a product online, is 20% + 0.6 euro. So Yiassu.com commission for any order received online is:  [Order total cost – Shipping Fee – 19% VAT] x 20% +0.6 euro.

Example: say a vendor receives an order for the total cost of 20 euro for a product of 2kg to be delivered directly at customers home address.

  • Order cost = 20 euro
  • Shipping fee for a 2kg product for Cyprus home delivery is: 4 euro.
  • 19% VAT = 3.04 euro [20 – 4 x (0.19) = 3.04]

So, Yiassu.com commission fee will be: (20 – 4 – 3.04) x 20% + 0.6euro = 3.19 euro.

So, upon vendor successful delivery of the above order to the customer, Yiassu.com will pay vendor 16.81 euro.

How do I get paid for sales done at Yiassu.com?

All online orders at Yiassu.com are paid by customers either by PayPal or Credit card and all money are then deposited in Yiassu.com accounts.

We are paying Vendors for any sale they have done at Yiassu.com, 15 days AFTER the successful delivery to the customer(s).

Therefore, upon a successful delivery of any of your orders: vendors should visit Yiassu.com dashboard and mark the order as “completed”. This is very important to be done be the Vendors, so that they receive the payment.

Note:

The default currency used by Yiassu.com Shop is ‘Euro’ therefore money transfers/payments to Sellers will be in Euro.

Have more Questions?

You may email or call at:
Email: [email protected]
Telephone: +357 22388987