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Terms & Conditions

These Terms & Conditions govern the use of Yiassu.com (Yiassu Shop Ltd) and apply to all users, visitors, and customers accessing or purchasing from our website.

Eligibility & Registration

Accessing Yiassu.com and browsing products or services does not require registration.

However, customers may choose to create a registered account to enjoy additional benefits such as:

  • Exclusive product discounts via email
  • Early access to new product launches and promotions

To register as a Yiassu.com customer, you must:

  • Complete the registration process (via registration link)
  • Agree to these Terms & Conditions
  • Provide accurate, complete, and up-to-date information

By using this website, you confirm that you meet all eligibility requirements and agree to comply with all applicable laws and regulations.

Yiassu.com reserves the right to refuse service, suspend or terminate accounts, and modify eligibility requirements at any time.

User Accounts

Registered users are responsible for maintaining the confidentiality of their account credentials, including username and password.

You are fully responsible for all activities conducted under your account, whether authorized or not.

If you suspect unauthorized access, you must notify us immediately.

Yiassu.com:

  • Does not store or have access to your password
  • Can only reset passwords for security reasons
  • Is not responsible for any loss resulting from unauthorized account access

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or any applicable laws or policies.

Products & Information Disclaimer

Unless otherwise stated, Yiassu.com is not the manufacturer of the products sold on the website.

We strive to ensure that all product information is accurate; however:

  • Product packaging or materials may contain additional or different information
  • Product appearance (including color) may vary slightly due to screen and production differences

Yiassu.com is not responsible for minor variations between product descriptions and actual items received.

Payments & Security

Yiassu.com will never request sensitive financial information such as:

  • Bank account details
  • Credit/debit card numbers
  • Passwords or financial login credentials

Please do not share such information with any unauthorized party.

Accepted payment methods:

  • PayPal
  • Credit/Debit Card
  • Bank Transfer
  • Google Pay / Apple Pay

All payments are processed through secure systems compliant with applicable European Union regulations and security standards.

Shipping & Delivery

Estimated delivery times are displayed on each product page.

General delivery timelines:

  • In-stock products:
    • Cyprus: approx. 1–2 working days
    • International: approx. 10 working days
  • Backorder products:
    • Cyprus & International: approx. 10–14 working days

Force majeure & delays

Yiassu.com is not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters (fire, flood, earthquake, storms)
  • War, civil unrest, terrorism
  • Strikes or labour disputes
  • Transport or courier disruptions
  • Utility failures or infrastructure interruptions

We will always make reasonable efforts to ensure timely delivery.

Important shipping notes

For large or heavy items (e.g. furniture or oversized goods), customers are encouraged to contact us in advance at Hello@yiassu.com to obtain the most cost-effective shipping option.

In rare cases, shipping costs may change due to carrier adjustments. If this occurs:

  • We will notify you within 24 hours
  • You may accept the revised cost and proceed
  • Or request a full refund

Delivery & Tracking

Cyprus orders

Domestic orders are delivered via local courier services.

Once shipped, customers receive a tracking code via email. Depending on the selected option:

  • Home delivery: delivered to your address
  • Pickup point: collected from the designated courier office upon notification (SMS/Viber/email)

International orders

International shipments are sent via air mail or courier services.

Depending on the shipment type:

  • Small parcels are delivered to the address provided
  • Larger parcels may be routed to a local post office for collection

Customers will be notified via tracking updates or postal notifications.

Unclaimed parcels

If a package is not collected within the required timeframe:

  • It will be returned to Yiassu.com
  • Re-shipping will incur additional costs borne by the customer
  • If re-shipping is not paid within 15 days, the order may be marked as completed and no refund issued

Tracking availability

In some cases, a tracking number may not be provided depending on courier or destination.

Customers are still fully protected and may contact us at any time for updates. Orders are only closed once delivery is confirmed.

Shipping Insurance

All Yiassu.com shipments are fully insured.

In the rare event that a product is lost or not delivered, customers are eligible for compensation or refund in accordance with our policy.

Shipping Cost

Shipping costs are calculated automatically at checkout based on:

  • Destination country
  • Total weight of order
  • Package volume

Returns, Cancellations & Refunds

Order cancellation

Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.

To cancel, email Hello@yiassu.com with your order number.

Customers may choose:

  • A refund, or
  • A credit voucher for future purchases

Refunds exclude shipping fees and any payment processing charges.

Processing time: up to 14 days after cancellation.

Returns

Orders may be returned within 14 days after delivery.

To initiate a return:

  • Email Hello@yiassu.com
  • Return the item to:
    Yiassu Shop Ltd, Lakatamia P.O. Box 12027, Nicosia, Cyprus
  • Return shipping costs are borne by the customer

Refunds or vouchers are issued after inspection, minus shipping and payment fees.

Non-returnable items

Returns are not accepted for:

  • Custom-made or personalized goods
  • Sealed products once opened
  • Digital products or downloads
  • Gift cards
  • Installation, repair, or service work once agreed
  • Items that have been used, damaged, or altered after delivery

Faulty or defective products

If you receive a defective or incorrect item:

  • Contact us immediately
  • Provide photos and details
  • We will assess and offer replacement or refund

Claims must be reported within the required timeframe after delivery.

Important inspection notice

Customers must inspect packages upon delivery before accepting them.

If visible damage is present:

  • Report it immediately to the courier
  • Request an official damage report
  • Take photographic evidence

Claims without a courier-issued damage report may not be accepted.

Policy Updates

Yiassu.com reserves the right to update or modify these Terms & Conditions at any time. Updates will be published on this page.

Privacy

We respect your privacy and protect your personal data in accordance with applicable laws. Please refer to our Privacy Policy for full details.